Privacy Policy

Introduction

NameXen (referred to as "we", "us", or "NameXen") takes your privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website namexen.com and use all our services (such as hosting, domain registration, and client area).

This policy applies only to online activities. Information collected offline or through other means is not covered by this policy.

Your Consent

By using our website or services, you agree to this Privacy Policy and accept its terms and conditions.

What Information Do We Collect?

1. Personal Information (That You Provide)

When you create an account, contact support, or fill out a form, we may ask for the following information:

Full name
Company name (if applicable)
Address
Email address
Phone number
Payment information (card/bKash/bank – only through payment gateways)
Message content and attachments (in support tickets)

2. Automatically Collected Information

We automatically collect certain information when you visit our website:

Log files: IP address, browser type, ISP, date and time, referring pages, click count
Cookies and web beacons: Site preferences, visited pages, to improve user experience
Analytics: Google Analytics, cPanel statistics

Note: This information is not directly linked to any personal identity.

How Do We Use Your Information?

We use your information for the following purposes:

Purpose	Details
Service Provision	Account activation, hosting services, domain renewal
Website Improvement	Enhancing user experience, adding new features
Communication	Support, updates, invoices, promotional emails
Security	Fraud prevention, abuse detection
Legal Obligations	When requested by law enforcement agencies (if needed)

Cookies and Tracking Technology

We use cookies to improve website functionality and provide a better experience.

You can disable cookies through your browser settings
Google DART cookies: Used for showing advertisements. You can opt-out through Google Ads Settings

Note: Disabling cookies may affect some website features and functionality.

Third-Party Advertisers

Advertisements may be displayed on our website by Google AdSense and other partners.

These third parties have their own privacy policies. We do not control their cookies or tracking technologies. We encourage you to review their privacy policies.

Data Retention Periods

Type of Information	Retention Period
Account Information	While account is active
Invoices/Payments	7 years (legal requirement)
Support Tickets	1 year
Log Files	90 days
Backups	7 days (shared hosting)

Your Rights (Under GDPR & CCPA)

European Users (GDPR)

If you are located in the European Union, you have the following rights:

Access: Request a copy of your information (small fee may apply)
Correction: Request correction of incorrect information
Deletion: Request deletion of your information under certain conditions
Restrict Processing: Request to stop using your information
Object: Object to use of your information for marketing
Data Portability: Transfer your information to another company

California Residents (CCPA)

If you are a California resident, you have the following rights:

Know what information has been collected about you
Request deletion of your information
"Do Not Sell My Data": We do not sell your information
Receive a response to any request within 30 days

Children's Privacy Protection

We do not knowingly collect any information from children under the age of 13. If you believe your child has provided us with such information, please contact us immediately – we will delete it right away.

Third-Party Sharing

Party	Reason
Payment Gateways	Visa / Mastercard, PayPal , Binance - Payment processing
Hosting Partners	USA/EU Data Centers - Service provision
Law Enforcement	Legal requests upon valid warrant
Analytics Providers	Website improvement and performance tracking

Important: We do not sell, rent, or commercially share your information with anyone.

Data Security

We take data security seriously and use the following measures to protect your information:

SSL Encryption

All data transmitted between your browser and our servers is encrypted.

Network Security

Advanced firewalls and anti-malware protect our infrastructure.

Regular Audits

We regularly check and update our security protocols.

ISO Standards

Following international security standards (in planning phases).

While we do our best to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we use industry-standard practices.

Manage Your Information

You can update or delete your information through the following methods:

Client Area: Login → Profile → Edit Information
Email: support@namexen.com
WhatsApp: Message Us (+8801610800474)

We will process your request within 30 days. If you have any questions, our support team is here to help.

Policy Changes

We may change this Privacy Policy at any time. When we make changes, we will post the updated policy on this page, update the "Last updated" date, and notify you via email if there are significant changes.

Continuing to use our services after changes are posted means you accept the new Privacy Policy. We recommend checking this page regularly to stay informed.