Legal Information

Return Policy

Last updated: March 23, 2026

Introduction

At NameXen, we always strive to provide reliable and high-quality hosting services.

If for any reason you are not satisfied with our service, we want to help resolve the issue. Please read this policy carefully before requesting a refund.

General Terms

  • If you are not satisfied, please contact our support team first. We will make our best effort to address your concerns.
  • Refund requests must be made within **7 days** of your purchase date. Requests made after 7 days will not be accepted.
  • Refunds will be processed through the same payment method you used for the original purchase.
  • It may take 1-7 days to receive the money back after approval, depending on your payment method.
  • Refund requests must be submitted through our support ticket system from your registered email.

Refundable Services

Eligible for Refund:

  • Shared Hosting Plans: Global Shared Hosting, WordPress Hosting, MERN Stack Hosting
  • Reseller Hosting: Initial subscription packages

Non-Refundable Services

NOT Eligible for Refund:

  • Domain Registration: Domains are registered instantly and cannot be reversed.
  • VPS Plans: Resource allocation for VPS is instant and non-refundable.
  • Dedicated Servers: Custom hardware setup for dedicated servers is non-refundable.
  • Add-ons: SSL certificates, backup services, and other third-party add-ons.
  • Service Abuse: If your account is suspended for breaking our terms, no refund will be given.

How to Request a Refund

1

Log in to your Client Area.

2

Open a support ticket from your registered email.

3

Provide your invoice number and the reason for the refund request.

4

Our team will review your request and respond within 24-48 hours.

Contact Us

Questions about our return policy? Contact us at

support@namexen.com

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